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Quick and easy checkout for easy access to your order history and status
Get the latest treatment information and offers
Not a member? Please join
Quick and easy checkout for easy access to your order history and status
Get the latest treatment information and offers
Already a member? Please login
Online Order Deliveries
Once we have received your payment, your order will usually be dispatched within 5 business days. Below is the summary of shipping rates per order:
For local purchase, you can expect to receive your order by local courier service within 3-4 business days after the dispatching date. For non-local purchase, if you have not received your order after 21 business days after the dispatching date, please contact our customer service hotline 852-2524-9333 or email at info@rayluicentre.com for assistance. We will trace your order accordingly.
In addition, since some of the customs authorities may take a relatively longer time for customs clearance and inspections for up to 4-6 weeks. Should you encounter any difficulties, please contact us for assistance.
Please note signature is required for delivery receipt. We suggest having your parcel shipped to your workplace if no one will be available at home during the day to sign off for your delivery.
For failed delivery attempt, a fee and surcharge (if any) will be assessed for all subsequent delivery requests.
Our Forwarder
We recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. When the order and payment have been confirmed, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.
When ordering from Facematter.com you are considered as the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subjected to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Facematter.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country and you should contact your local customs office for further information.
If recipient/ customer refuses to collect parcels and are returned to us as undeliverable, customer should pay for the shipping charges (including send out & return shipment), handling charges and a re-stocking fee (15% of the order total price). The balance will then be refunded back to customer.
When the order and payment have been confirmed, it means you agree to accept the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance.
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the values of the product(s) for customs clearance. In addition, some of the countries request to attach the product details with value outside the parcel; thus, we will NOT amend the product value in any circumstances.
Customer Service Centre
Goods Return Policy
Facematter.com is prides itself on providing exceptional sales service. If you have any enquiries such as method of use or procedures in regard to the products purchased in our online store, you are welcomed to call us at 852-2524-9333 or email us at info@rayluicentre.com with your receipt number, your name as well as contact number indicated in the correspondence and we are happy to answer any questions you might have.
Any problems with items you received must be reported to us within 7 days of receipt. Please contact our customer service hotline at 852-2524-9333 or email us at info@rayluicentre.com with your receipt number, your name as well as contact number BEFORE returning anything so we can inform you where to send and how to arrange goods return.
We are happy to refund postage costs if the item is found defective or incorrect. Return postage will be credited using the same method used to pay for the order, or through store credit in special circumstances. As for other reasons, customers are required to pay the shipping/delivery cost on the replacement of goods. Please ensure that items to be returned are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced. Only the goods remain intact packaging can be accepted for exchange. For those replaced product, we will not accept another exchange.
We DO NOT ACCEPT returns of products under certain conditions, including:
In the event of dispute, decision of Facematter.com shall be final and conclusive.
Transaction Completed
Transaction will be deemed complete if request of exchange has not been received from the customer within 7 working days. We will be free from any legal liability and no request for exchanges will be entertained subsequently.
Disclaimer
In the event of dispute, our decision shall be final and conclusive
Last updated Jun 2019
Online Order Deliveries
Once we have received your payment, your order will usually be dispatched within 5 business days. Below is the summary of shipping rates per order:
For local purchase, you can expect to receive your order by local courier service within 3-4 business days after the dispatching date. For non-local purchase, if you have not received your order after 21 business days after the dispatching date, please contact our customer service hotline 852-2524-9333 or email at info@rayluicentre.com for assistance. We will trace your order accordingly.
In addition, since some of the customs authorities may take a relatively longer time for customs clearance and inspections for up to 4-6 weeks. Should you encounter any difficulties, please contact us for assistance.
Please note signature is required for delivery receipt. We suggest having your parcel shipped to your workplace if no one will be available at home during the day to sign off for your delivery.
For failed delivery attempt, a fee and surcharge (if any) will be assessed for all subsequent delivery requests.
Our Forwarder
We recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. When the order and payment have been confirmed, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.
When ordering from Facematter.com you are considered as the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subjected to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Facematter.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country and you should contact your local customs office for further information.
If recipient/ customer refuses to collect parcels and are returned to us as undeliverable, customer should pay for the shipping charges (including send out & return shipment), handling charges and a re-stocking fee (15% of the order total price). The balance will then be refunded back to customer.
When the order and payment have been confirmed, it means you agree to accept the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance.
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the values of the product(s) for customs clearance. In addition, some of the countries request to attach the product details with value outside the parcel; thus, we will NOT amend the product value in any circumstances.
Customer Service Centre
Goods Return Policy
Facematter.com is prides itself on providing exceptional sales service. If you have any enquiries such as method of use or procedures in regard to the products purchased in our online store, you are welcomed to call us at 852-2524-9333 or email us at info@rayluicentre.com with your receipt number, your name as well as contact number indicated in the correspondence and we are happy to answer any questions you might have.
Any problems with items you received must be reported to us within 7 days of receipt. Please contact our customer service hotline at 852-2524-9333 or email us at info@rayluicentre.com with your receipt number, your name as well as contact number BEFORE returning anything so we can inform you where to send and how to arrange goods return.
We are happy to refund postage costs if the item is found defective or incorrect. Return postage will be credited using the same method used to pay for the order, or through store credit in special circumstances. As for other reasons, customers are required to pay the shipping/delivery cost on the replacement of goods. Please ensure that items to be returned are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced. Only the goods remain intact packaging can be accepted for exchange. For those replaced product, we will not accept another exchange.
We DO NOT ACCEPT returns of products under certain conditions, including:
In the event of dispute, decision of Facematter.com shall be final and conclusive.
Transaction Completed
Transaction will be deemed complete if request of exchange has not been received from the customer within 7 working days. We will be free from any legal liability and no request for exchanges will be entertained subsequently.
Disclaimer
In the event of dispute, our decision shall be final and conclusive
Last updated Jun 2019